Privacy Policy

Information pursuant to Articles 13 and 14 of EU Regulation 2016/679 (GDPR). Last updated: November 2026.

1. Data controller

William Battaglia, sole proprietor of MUG Service Como Lake, also trading as Bike&Fun Como Lake, registered office via per San Pietro 29, 22010 Carlazzo (CO), Italy, VAT no. IT04149340137.
Phone: +39 377 087 9570 · Email: biketourcomolake@hotmail.com

2. Data we process and why

Booking and contact requests. Name, contact details and the content of the message you send us (also via WhatsApp, phone or email) to answer your request. Legal basis: pre-contractual measures or data subject’s request (Art. 6.1.b GDPR).
Browsing statistics. Only with your consent, through Google Tag Manager and Google Analytics, we collect aggregated data about how the site is used. Legal basis: consent (Art. 6.1.a GDPR), which you can withdraw at any time.

The site form does not store your data on our servers: it prepares a message that you send yourself on WhatsApp. From then on, processing is also subject to WhatsApp’s privacy notice.

3. Retention

We keep data for as long as needed to answer requests and, for contracts and invoices, for the periods required by law. Contact data with no contractual follow-up is deleted within 24 months.

4. Who we may share it with

With suppliers who support us (tax adviser, hosting, messaging and email providers) and with authorities where required by law. Data is not disclosed or sold. Some providers (e.g. Google, Meta/WhatsApp) may process data outside the European Economic Area with the safeguards required by law.

5. Your rights

You may request access, rectification, erasure, restriction, portability and object to processing, and withdraw consent at any time, by writing to biketourcomolake@hotmail.com. You also have the right to lodge a complaint with the Italian data protection authority (garanteprivacy.it).

6. Photos and partners

Photos of people and partner logos published on the site are used with their consent.

7. External links

The site links to Instagram, WhatsApp, Tripadvisor and the MUG Service Como Lake website: these services have their own privacy notices, for which we are not responsible.